Support
Most things are answered below. Anything else, email us — a real person reads it, usually within two working days.
The confirmation email never arrived
Check the spam folder first — it comes from a no-reply address. If it is not there, open Grami and sign in with the same email and password; a fresh confirmation is sent automatically. Links expire, so always use the newest email.
My password reset link says it expired
Reset links are single-use and time-limited. Open Grami, tap “Forgot password?” on the sign-in screen, and use the newest email you receive.
A meal was analysed incorrectly
Open the meal and edit any number — your correction is what gets saved. Photographing the plate from above, with the whole meal in frame and no other plates in shot, gives the AI the best chance.
My meals are missing after reinstalling
Sign in with the same email you used before. Everything lives on your account, not on the phone, so the history returns once you are signed in.
Dictation or the camera does nothing
Both need a permission. Open your phone settings, find Grami, and switch Camera, Microphone and Speech Recognition on.
I want my account and data gone
You can do it yourself inside the app in about ten seconds — see the account deletion page.