Terms of service

1. Agreement

These terms are between you and Softlance (Euvoia, Greece), the provider of the Grami mobile app and this website. Creating an account or using the app means you accept them.

2. Your account

• You need a valid email address, and you are responsible for keeping your password private.
• One account is for one person. Don’t share it.
• You must be at least 16 years old.
• Tell us at info@softlance.dev if you think someone else has access to your account.

3. Nutrition estimates are estimates

Grami uses AI to estimate the contents of a meal from a photo, a description or a barcode. Those numbers are approximations, and you can edit any of them before saving. Grami is not a medical device and does not provide medical, dietary or clinical advice. Do not use it to manage a medical condition, and talk to a qualified professional before making significant changes to how you eat — particularly if you are pregnant, have diabetes, an eating disorder, kidney disease, or any other condition affected by diet.

4. Plans, subscriptions and free trial

• Grami is free to download. A free account includes 3 AI meal analyses in total, at most one a day. Barcode scans are free and unlimited on every plan.
• The paid plans — Starter, Plus and Pro — differ only in how many AI analyses (from a photo or a description) you can run per day: 3, 6 or 10. The count resets at midnight in your local time, and unused analyses do not carry over. An analysis that fails is not counted.
• Plans are sold monthly or yearly as auto-renewable subscriptions through the App Store or Google Play. The price, in your currency and including any tax, is shown in the app and by the store before you confirm.
• Yearly plans may start with a free trial (currently 3 days, once per account). Unless you cancel at least 24 hours before the trial ends, the yearly subscription starts and is charged automatically.
• A subscription renews automatically at the end of each period unless you cancel at least 24 hours before it ends. You can cancel at any time in your App Store or Google Play account settings, and you keep your plan until the end of the period already paid. Deleting your Grami account does not cancel a store subscription.
• Moving to a bigger plan takes effect immediately; moving to a smaller one takes effect at the next renewal. The store handles any proration.
• Payments, refunds and billing questions are handled by Apple or Google under their terms. If you are a consumer in the European Union, you also have the right of withdrawal described in those terms.
• If a price changes, the store tells you in advance and, where the law or the store requires it, asks for your consent before the new price applies.

5. Acceptable use

• Don’t use Grami for anything illegal, or upload content you have no right to upload.
• Don’t attempt to break, overload, scrape or reverse-engineer the service, or work around its rate limits.
• Don’t use the analysis features as a general-purpose image or text API — they are there to log your meals.

6. Your content

Your meal photos and entries stay yours. You grant us only the permission needed to run the service: to store them, show them back to you, and pass a photo or description to our analysis provider to produce the nutrition numbers. See the privacy policy for the detail.

7. Availability

We work to keep Grami fast and available, but it is provided “as is”, without a guarantee of uninterrupted service. Features can change, and parts of the service depend on third parties (app stores, hosting, the analysis provider) that we do not control.

8. Ending it

You can delete your account at any time — see how to delete your account. We may suspend or close an account that breaks these terms or puts the service at risk, with notice where reasonably possible.

9. Liability

To the extent the law allows, Softlance is not liable for indirect or consequential loss, for decisions taken on the basis of a nutrition estimate, or for lost data beyond what a reasonable backup would have restored. Nothing here limits liability that cannot legally be limited, and your statutory consumer rights are unaffected.

10. Governing law

Greek law applies, and the courts of Greece have jurisdiction — without depriving you of the protection of mandatory consumer law in your own country of residence.

11. Language

These terms are published in several languages for convenience. The English version is the one that governs; if a translation and the English version disagree, the English version prevails. This does not affect any right you have under mandatory consumer law to be given information in your own language.

12. Changes

We may update these terms; the date above changes when we do, and material changes are announced in the app. Continuing to use Grami after that means you accept the new version.

13. Contact

info@softlance.dev — Softlance, Euvoia, Greece.